Returns & Refunds

At Caromiki, we want every order to arrive as expected. If something is not right, this page explains how to reach us and what information will help us resolve your issue quickly. Because specific return terms vary by situation, our support team will confirm the exact steps, conditions, and timelines for your case when you contact us.

How to Report an Issue

For any of the situations below, email brown@caromiki.shop with your order number and a description of the problem. Include photos where relevant. Our team will reply with the applicable next steps, including whether you need to send the item back and who covers return shipping.

Wrong Item Received

If you received an item different from what you ordered, contact us with your order number and a photo of the item you received along with the packing slip or order confirmation. Our team will advise on the resolution, which may include a replacement, a refund, or a return of the incorrect item.

Changed Your Mind

If you would like to return an item because your plans changed, email us with your order number and the reason. The support team will confirm whether a return is possible for your item, any condition requirements, the applicable time window, and who is responsible for return shipping costs.

Package Lost in Transit

If your tracking shows no movement or the carrier confirms the package is lost, contact us with your order number. We will investigate with the carrier and advise on the available resolution. Please note that a refund or replacement is not issued until the carrier investigation is complete.

Item Arrived Damaged

If your item arrived damaged, contact us as soon as possible with your order number and clear photographs showing the damage and the packaging. Our team will assess the evidence and confirm the appropriate next step, which may include a replacement or refund after review.

Exchanges for a Different Size, Colour, or Style

If you would like to exchange an item for a different option, email us with your order number and the desired replacement. Our team will confirm whether a direct exchange is available for your item, whether the preferred option is in stock, and any price difference or shipping adjustment that applies.

Before You Send Anything Back

Please do not mail an item back without first contacting us and receiving instructions. Our team will tell you the correct return address, any packaging or condition requirements, and whether a return authorisation reference is needed.

Contact Us

Caromiki
Operated by JLB TRAINING LIMITED
Email: brown@caromiki.shop
Address: BIRKBECK WATER STREET, SKIPTON, ENGLAND, BD23 1PB, United Kingdom
Website: caromiki.shop

We typically respond within 1–2 business days.