Privacy Policy

This Privacy Policy explains how Caromiki, operated by JLB TRAINING LIMITED, handles personal information when you visit caromiki.shop or place an order. Caromiki is a UK-registered business based in Skipton, England, serving customers in the United States and Europe. We collect only the information needed to run our store and serve you, and we do not sell your personal data.

Information We Collect

When you browse, purchase, or contact us, we may collect the following categories of information:

Details you provide directly: Your name, email address, phone number, billing address, shipping address, and any messages you send through our contact forms or customer support channels. If you create an account or subscribe to our email list, we also store your login credentials and subscription preferences.

Order and transaction records: Product selections, order amounts, payment status, shipping confirmations, and refund or return details. These records help us fulfil your purchase and resolve any issues that arise.

Automatically collected data: When you visit our site, Shopify and our hosting infrastructure may log your IP address, browser type, device information, pages viewed, referring URLs, and interactions such as searches, cart additions, and checkout attempts. We do not use session-recording tools or install advertising pixels unless separately disclosed to you.

We do not receive or store full credit card numbers, security codes, or complete payment account credentials. Payment processing is handled by Shopify's integrated payment infrastructure, which operates under its own security standards.

How We Use Your Information

We process your personal data for the following purposes:

To complete your order: Verifying payment, preparing and dispatching goods, and providing tracking updates. This is the primary reason we collect most of the information above.

To provide customer service: Answering enquiries, handling returns or refunds, and resolving disputes.

To maintain and secure our store: Preventing fraud, detecting abuse, and ensuring the technical operation of caromiki.shop.

To improve your experience: Understanding which pages and products attract attention so we can make practical adjustments to our catalogue and site layout.

For marketing: Only if you have explicitly opted in. You can unsubscribe at any time using the link in any marketing email or by contacting us directly.

Processing that is necessary to fulfil your order or protect the security of our store does not depend on your consent. Analytical and marketing uses are optional and subject to your preferences.

Who We Share Information With

We share personal data only to the extent necessary for our store to function. This includes:

Shopify: As our e-commerce platform, Shopify processes order data, payment information, and site analytics on our behalf. Shopify's handling of consumer personal information is governed by its own terms. You can review how Shopify processes data in the Shopify Consumer Privacy Policy.

Payment and shipping providers: Transaction details are shared with payment processors to complete purchases, and shipping information is passed to logistics carriers so your order can be delivered.

Legal and business obligations: We may disclose information if required by a valid legal request, to protect our legitimate rights, or in connection with a merger, acquisition, or reorganisation of our business. Such disclosures are limited to what the situation requires.

We do not share your personal data with data brokers, advertising networks, or social media platforms for cross-context behavioural advertising.

Cookies and Tracking Technologies

Our site uses cookies and similar technologies to keep your session active, remember preferences such as language or cart contents, and understand how visitors interact with our pages. Cookies fall into these categories:

Essential cookies: Required for core functions like maintaining your shopping cart, processing checkout, and keeping you logged in. Disabling these will prevent the store from working correctly.

Preference cookies: Remember choices you have made so you do not need to repeat them on each visit.

Analytics cookies: Help us understand site performance. These are only active if you have consented through our cookie banner.

Marketing cookies: Used only with your explicit consent, to measure the effectiveness of campaigns we run.

You can manage your cookie choices through the cookie banner that appears when you first visit caromiki.shop, or through your browser settings. Note that blocking all cookies will break essential store functions. For general information about how Shopify uses cookies, see the Shopify Cookie Policy. That resource describes Shopify's platform-level practices and does not replace our own disclosures about the specific technologies we deploy.

Data Protection and Retention

We take reasonable technical, administrative, and organisational measures to protect your personal information, including restricting access to authorised personnel and requiring service providers to handle data responsibly. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute protection against all risks.

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, to maintain accurate business records, to resolve disputes, and to comply with applicable legal obligations. When data is no longer needed for these purposes, we delete or anonymise it.

Your Rights and Choices

Depending on where you live, you may have rights under applicable data protection law, such as requesting access to your personal information, asking us to correct inaccurate data, requesting deletion, objecting to certain processing, or withdrawing consent you previously gave. If you wish to exercise any of these rights, contact us at brown@caromiki.shop. We may need to verify your identity before responding, to protect your data from unauthorised disclosure.

You can also manage your preferences at any time by unsubscribing from marketing emails or adjusting your cookie settings through our banner.

International Transfers and Children

Caromiki is registered in the United Kingdom and serves customers in the United States and Europe. This means your personal data may be processed outside your country of residence, including in the UK and in jurisdictions where Shopify operates its infrastructure. We rely on Shopify's platform safeguards for such transfers.

Our store is not directed at children, and we do not knowingly collect personal information from anyone who is too young to consent under the laws of their country. If you believe a child has provided us with personal data, please contact us so we can address it.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our business, technology, or legal obligations. The most current version will always be available on this page.

Contact Us

If you have questions about this policy or how we handle your personal information, reach out to us at brown@caromiki.shop.